Shipping policy

Shipping Policy

Shipping Destinations
Auralux currently ships to customers in Canada and the United States.

Shipping Cost
We offer FREE standard shipping on all orders to eligible destinations. There is no minimum purchase required.

Estimated Delivery Times
Orders are typically delivered within 7–18 business days. Delivery times are estimates and may vary depending on the product, destination, carrier, customs processing, holidays, weather, and other circumstances outside our control.

Order Processing & Tracking
Once your order has been processed and tracking information becomes available, you will receive a shipping confirmation with your tracking details. Please allow some time for tracking information to update after your order has been shipped.

Multiple Packages
Some products may be fulfilled separately. If you order multiple items, they may arrive in separate packages and on different dates at no additional shipping cost.

Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error in your address, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has shipped.

Delayed, Lost or Damaged Shipments
If your order is significantly delayed, appears to be lost in transit, or arrives damaged, please contact us with your order number. We will review the issue and work with you and the applicable shipping provider to determine an appropriate resolution.

Customs & Import Charges
International shipments may be subject to customs procedures, duties, taxes, or other import charges depending on the destination. Where such charges are not collected at checkout, they may be the responsibility of the recipient.

Questions About Your Order
If you have any questions about shipping or an existing order, please contact us through the contact information provided on our website.